Litewave Ltd. is based and registered on the Isle of Man (United Kingdom). Company Registration No. 015197B.

The Litewave Company is V.A.T Registered. Number 002 1751 35

Address: Litewave Ltd, P.O Box 80, Ramsey, Isle of Man. IM99 4LX

Our telephone number is available through directory enquiries.

Hours of Business

Our internet shop is open 24 hours a day, 7 days a week, everyday of the year.

Office hours are Mon - Fri, 9am - 5pm

Ordering Methods

We can accept orders by:

Mail (U.K only). Look up the product you would like and send us a cheque for it's marked price including £3 postage (£9.50 for LED Ground Lighting Kits) payable to: Litewave Ltd. Please send it to P.O. Box address above.

Shopping Cart (Worldwide). Order the product/s you would like to purchase by using our secure 128Bit Encrypted Shopping Cart.

Telephone. Email us your telephone number and we will call you for your order. Alternatively request our telephone number and we will email it to you by reply.

U.K Orders

Payment can be made by credit/debit card including Visa Electron, Cheque, Postal Order or by Paypal.

Overseas Orders

We ship worldwide. U.K carriage is charged from £3, Europe from £9.50, USA and the rest of the world from £11.50.

Credit Card Security

Our shopping cart uses the most advanced 128 Bit encryption available to ensure that none of your details are obtained by anyone else but us - we never pass on customer details to anyone. Our Shopping Cart Server is hosted by RomanCart in the U.K, which supplies services to thousands of online business. They specialise on keeping their Shopping Cart System reliable and Secure which allows us to focus on what we do best.

Credit Card Fraud

We are here to offer a service to our genuine customers not to fraudsters. Orders are manually checked before being processed. It is our aim to protect our customers and all card holders from thieves. Fraudulent orders are reported to the Police and the card holder. We fully cooperate with the authorities to prosecute and convict internet thieves.

Shipping

We endeavor to dispatch all orders within 24 hours. Orders within the U.K can be expected to arrive within 7 days - usually less. Orders outside of the U.K usully arrive within 14 days, please allow up to 20 days for delivery outside of the U.K. If on receiving an order we are unable to deliver an item within 7 working days, we will contact you. Delivery charges are calculated automatically by the shopping cart, the shipping method should be selected by you. You will be informed of the delivery charge and the total amount payable before confirming your order. All prices are shown in British Pounds Sterling, there is a currency converter on our website.

Pricing

We strive to offer our customers only top quality products at the best price possible. We reserve the right however, to change prices and/or specifications without notice. E&OE. All prices include V.A.T

Voltage

All of our products are 12vdc unless otherwise stated. They are intended to be used with a 12v Power Supply and should NOT be connected directly to the Mains.

Instructions

A Data Sheet or Instructions should be included / shown with all products, instructions for most products are also available to download.

Please email us if you have not received instructions with your product and we will either email or post them to you.

Electricity

Always consult a qualified electrician before carrying out ANY electrical work. Where the law requires an electrician should perform the installation and connection of the products.

Connecting / Soldering

Any electrical connections to the products are made at your own discretion, Litewave Ltd takes no responsibillty for any electrical work / connections carried out by the customer or Electricians.

Returns Procedure

If you have been sent the incorrect goods please contact us by email:

Upon receipt of your email we will instruct you on the return of the goods.

Although we check most goods before dispatch, sometimes goods are found to be faulty or defective upon arrival. In this case please contact us by email and we will arrange for replacement (depending on the goods), or repair (in the case of Glow Wire).

Should you place an order by mistake and are unable to notify us before it is dispatched we can offer a return and exchange (subject to carriage/shipping charge). We are unable to accept the item back if we are not notified within 7 days of receipt.

Special orders of non-stocked items are excluded from this policy and will be subject to a handling charge. Items that are made to order cannot be returned unless damaged or faulty, under such the item/s will be replaced/repaired out our cost.

Currency

The currency is shown in U.K Pounds (£) Sterling / Euros / U.S. Dollars. When you submit your order you acknowledge acceptance of the price difference between our currency and your currency (should it be a different currency). There is a currency conversion shown on the Shopping Cart which enables you to see approximately what the charge to you will be in your own currency.

Should you later realise that £ Pounds Sterling are different to your currency and wish to cancel your order once it has been processed we can charge you an administarion fee for the order placement and subsequent processing.

Warranties

All goods are covered by the manufacturers warranties and/or guarantees for a period of 12 months. Goods returned under warranty must be accompanied by a valid receipt. We endeavor to get any warranty issues resolved with as little delay as possible. Where necessary, goods will be returned to the manufacturer for inspection and report. We cannot issue a refund for items found to be faulty, warranty replacements will be supplied.

Litewave Ltd will not accept responsibilityy for misuse, incorrect fitment or application by the consumer. Or consequential loss resulting from a product that may be faulty.

Litewave Ltd will not accept responsibility for carriage costs incurred in returning goods or for any fitting/removal costs involved in warranty items.

We do not accept responsibility for any installation or costs associated with the replacement of this product. We reserve the
right to alter specifications without prior notice.

Customer Privacy

We value our customer's privacy and trust so never pass on their details to any other companies.

Customer information is not sold, rented or sent to any other organisation - all card details are automatically deleted from our server within 7 days of the order being placed.

Your information is used only in conjunction with the processing of your orders. We may email you with new products from time to time - which you can easily opt in/out of by sending us an email request.

Disclaimer

LITEWAVE LTD. MAKES NO WARRANTY, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, REGARDING THESE LITEWAVE LTD. MAKES PRODUCTS AVAILABLE SOLELY ON AN “AS-IS” BASIS. IN NO EVENT SHALL LITEWAVE LTD. BE LIABLE TO ANYONE FOR SPECIAL, COLLATERAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF PURCHASE OR USE OF LITEWAVE PRODUCTS. THE SOLE AND EXCLUSIVE LIABILITY TO LITEWAVE LTD, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE PURCHASE PRICE OF THE LITEWAVE PRODUCT DESCRIBED HERE IN.

THE CUSTOMER IS RESPONSIBLE FOR CORRECT INSTALLATION OF THE PRODUCT.

Acceptance of Terms and Conditions

Acceptance of these terms and conditions does not affect your statutory rights as a consumer. By placing an order, the customer agrees to be bound by these terms and conditions. All terms and conditions are subject to change without notice.

Litewave Ltd Registered Office 42 Bowring Road, Ramsey, Isle of Man. IM8 3EJ