Terms & Conditions

Ordering, Payment & Shipping Information

UK Orders

We accept payment by Credit or Debit Card (including Amex and Visa Electron), and PayPal.

Overseas Orders

We ship worldwide.

UK standard carriage starts from £5, or £14 for Special Delivery (via Royal Mail).
Europe shipping starts from £15.
USA and the rest of the world from £18.

Payment for overseas orders can be made by credit or debit card.

Credit Card Security

We use Worldpay to securely process all credit and debit card transactions. Worldpay employs the highest industry security standards, including Transport Layer Security v1.2 (TLS v1.2), ensuring your card information remains fully protected.

Credit Card Fraud

We are committed to serving genuine customers and preventing fraud. All orders are manually reviewed before processing. Fraudulent orders will be reported to the police and cardholders, and we fully cooperate with authorities to prosecute offenders.

Shipping & Delivery

We aim to dispatch all orders within 24 hours.
UK orders typically arrive within 7 days (often sooner).
International orders usually arrive within 14 days, but please allow up to 20 days.
If an item cannot be delivered within 7 working days, we will contact you.

Delivery charges depend on your chosen shipping method. You will be informed of all costs before confirming your order. Prices are shown in British Pounds Sterling; a currency converter is available on our website.

Please ensure your delivery information is accurate. If incorrect details cause a failed delivery, re-delivery charges will apply. For overseas customers, these fees may exceed £15 due to higher shipping costs. Returned undelivered items due to inaccurate customer details will incur reshipping charges. If the delivery failure is due to our error, we will cover re-shipping costs.

Delivery Times & Issues

While we work to dispatch orders promptly, delays may occur due to courier or postal service issues. If you do not receive your UK order within 4–5 days of placing it, please contact us immediately by email. Sometimes, missed delivery notices are not left by postal workers, and goods may be returned to us after 14 days.

Pricing

We strive to offer top-quality products at the best prices. However, prices and specifications may change without prior notice. All prices include VAT. Errors and omissions excepted (E&OE).

Voltage

All products operate at 12V DC or 24V DC, unless otherwise stated. They must be used with a compatible power supply and must never be connected directly to mains power.

Instructions

A data sheet or product guide will be provided either via email (downloadable link) or included in your shipment. If you do not receive instructions, please contact us by email.

Electrical Safety

Always consult a qualified electrician before carrying out any electrical work. Installation should comply with all applicable laws and regulations.

Connecting & Soldering

Electrical connections are made at your own discretion. Litewave Ltd accepts no responsibility for customer or electrician electrical work.

Diagrams

We provide diagrams free of charge with purchases. These are intended for use with Litewave products only and are not authorized for use with third-party products due to potential safety risks. If you require detailed lighting consultancy, we offer this service at £75/hr + VAT.

Returns Procedure

If you receive incorrect or faulty goods, please contact us by email immediately. We will guide you through the return process.

Faulty items must be returned for inspection before replacement or refund.
Non-IP rated transformers and LED strips are non-returnable.
Returns of items ordered by mistake are accepted within 14 days of receipt, subject to condition and a shipping charge.
Special orders and made-to-order items cannot be returned unless faulty or damaged.
The cost of return shipping is the customer’s responsibility and must be sent via a signed, insured service.
Large items shipped by courier (e.g., aluminum profiles) incur additional charges (approx. £30), deducted from refunds.

Currency & Price Variations

Prices are shown in GBP (£), Euros, or USD. Currency conversions on our site provide estimates only. You accept any price differences when placing orders. Cancelling due to currency fluctuation after order processing may incur an administration fee.

Warranties

All products come with a 12-month manufacturer’s warranty, unless otherwise stated. Our Litewave® Architectural LED Strips (as of 06/2025) include an extended 6-year warranty.

Warranty claims require a valid receipt and may involve sending the product to the manufacturer for inspection. Please note, refunds are not issued for faulty products; instead, we provide repairs or replacements under warranty.

Litewave Ltd is not responsible for damage caused by misuse, incorrect installation, or consequential damages. Additionally, carriage costs and any installation or removal fees related to warranty claims are not covered.

Property

Goods remain the property of Litewave Ltd until paid for in full.

Customer Privacy

We respect your privacy and do not share your information with third parties. We comply with GDPR and PCI DSS standards. Card details are never stored by us.

We may email you about new products if you opt in during checkout, and you can unsubscribe at any time.

Disclaimer

Litewave Ltd makes no warranty, expressed or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. Our products are provided solely on an “as-is” basis.

In no event shall Litewave Ltd be liable for any special, incidental, consequential, or indirect damages arising from the purchase or use of our products. The sole and exclusive liability of Litewave Ltd, regardless of the form of action, shall not exceed the purchase price of the product.

The customer is responsible for the correct installation of the product.

Acceptance of Terms and Conditions

Acceptance of these terms and conditions does not affect your statutory rights as a consumer. By placing an order, you agree to be bound by these terms and conditions. All terms and conditions are subject to change without notice.

Hours of Business

Orders can be placed 24 hours a day, 7 days a week, any day of the year.
Office hours: Monday to Friday, 9am – 5pm.

Ordering Methods

Shopping Cart (Worldwide): Order products online and pay by Credit Card, Debit Card, or PayPal.
Telephone: Call us or email your telephone/mobile number and we will call you to place your order.